Maze by Gordon Ramsay

I went to visit Maze restuarant on 09/30/2011 with my sister from Orlando, Fl. The service was HORRIBLE. My sister is a huge fan of chef Ramsay and requested that we travel from queens to manhattan just to have lunch. We sat for over 20 minutes waiting to be served and the server kept ignoring us (we did not have reservations). We were in jeans. The waiter was extremely rude when I asked to speak with a manager. Needlessly to say I truly didn't care but my sister was devastated with the whole experience. She just wanted to enjoy a meal from this restaurant even if it was a burger! Poor attitude in this restaurant for those dining in the lounge and especially if you walk in with jeans.
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Cindy
Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, November 06, 2011

Dined at Maze 23.09.10, we chose the 5 course chef's menu. Great atmosphere, the food was superb, beautifully presented and although portions seemed small at first after all the courses we felt really full and realised why they are served this way.

My only complaint would be that our server seemed to get a little stroppy towards the end of the meal and when one of our party tried to ask if they could change their dessert we were met with a terse "it's on it's way" and she then turned and walked away, my husband also asked for some pepper during the meal and was given a look of complete disdain as if to say how dare you, I thought chefs were supposed to be the temperamental ones not the waitresses. Having watched Chef Ramsay's Best British Restaurant show I think he needs to send in some secret diners to his own establishments, to make sure they are being run to his standards.
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Overall rating
Food 10 | Service 4 | Atmosphere 10 | Value for money 9
Thursday, September 30, 2010

Had dinner there last night. Liked the modern atmosphere. Service was excellent. The food was amazing BUT the portion sizes were like spit on a plate.
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Overall rating
Food 8 | Service 8 | Atmosphere 8 | Value for money 1
Sunday, April 25, 2010

I had dinner here with two friends- not recommended. The restaurant was half empty, but as three women we were seated at a bad table for two, miles from anyone else. We were not impressed with the menu. Service was mediocre- no hostess when I arrived, slow to seat people, cold milk with my coffee, had to ask for sugar twice. It was a birthday celebration and they failed to bring the dessert with a candle. However, the food was nice and portions are human sized.
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Overall rating
Food 6 | Service 2 | Atmosphere 3 | Value for money 2
Wednesday, February 17, 2010

Dont waste your money or your time !!!!!! We went for afternoon tea $ 40.00 per person, Wanted a booth waited 20 minutes while they cleared three other tables until I asked a third time we were seated.The food was sub par at its best stale bread and I wont even get into the service issues.My daughter asked for earl gray tea and we she was given Decaf coffee told the waitress and 17 minutes later her tea came.In short dont get stuck in the maze of so so food and bed service five other places near by that are up to your expectations of a $ 150.00 meal.
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Karl Schafer
Overall rating
Food 1 | Service 0 | Atmosphere 2 | Value for money 0
Saturday, December 05, 2009

I regret having dined at the New York location of Maze by Gordon Ramsay.

Service: Upon arrival, I was greeted by a hostess and the sound of her counting her pocket change. Clink, clink, clink. When she looked up and noticed I was there, she offered me a seat in the lounge while my table was prepared. Now, why would I have to wait for my table to be prepared when the dining room had only two other tables with guests during this slow lunch hour and I had made the reservation weeks prior? Any why did the hostess not convey to the lounge staff that I was not dining in the lounge before the lounge server came to take my lunch order? And finally, why was the wait in the lougne ten minutes when, again, the dining area was almost empty?

Food: Underwhelming. The beet salad was a great start, but it was all downhill from there. I can only imagine GR on 'Kitchen Nightmares' tasting the risotto that I was served: underseasoned, overcooked, flavourless. The 'warm chocolate fondant' (chocolate cake w/ molten inside) was nothing special, although the nut (sorry, I believe it was almond) icecream was interesting with the seasalt they added. The bill came with peanut brittle (horrible) and truffles (the waiter could have warned the inside was liquid to put the whole thing in my mouth before biting).

Atmosphere: At first glance decent, but nothing special. The benches that lined the walls had buttons stitched in to the leather with several of the buttons missing. Even though the restaurant had only been open about an hour when I used the washrooms, they were disgustingly dirty so I waited to use the washroom in my hotel room.

I could continue, but you get the picture. Even if you're a fan of GR, skip dining at Maze while you're in NY.
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Kevin M
Overall rating
Food 3 | Service 2 | Atmosphere 3 | Value for money 3
Saturday, July 18, 2009